Client Care
Return & Exchange
7-day exchange window
Unused pieces in their original condition and packaging, with all tags and the dust bag included, can be exchanged within 7 days of delivery.
How to start a return
Message us on WhatsApp at +880 1841 441620 or email care@dahorbd.com with your order number and photos of the piece. Our team confirms the return and arranges collection or a courier drop-off.
Refunds
Cash on Delivery orders are refunded via bKash, Nagad or bank transfer within 5 working days of the returned piece reaching our atelier. Card payments are returned to the original method.
What we cannot accept
Pieces that have been used, personalised or monogrammed, items returned without original packaging, and damage caused after delivery. Natural leather grain variation is not a defect.
Faulty or incorrect items
If you receive a damaged or wrong item, contact us the same day with photos. We cover return shipping and replace the piece, or refund it in full if a replacement is unavailable.
See also our warranty & leather care and shipping policy.